All posts on October, 2017


Customer Experience

Study: Music Improves Customer Experience, Even in Serious Settings

Music can enhance the customer experience even in nontraditional retail environments, suggests a study released Thursday by Mood Media and the Society of Composers, Authors and Music Publishers. The study was conducted in France. Customers had a more favorable experience in five business locations — including gas station, optical, banking, sports apparel and pharmacy locations, the study found.

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Social Networking

Report Probes Social Media’s Threat to Democracy

Social media platforms like Facebook, Twitter and YouTube may pose a threat to American democracy, suggests a new report from The Omidyar Group. The report follows recent disclosures about targeted dark post advertising, fake news and other abuses propagated by Russian troll farms during the 2016 election. Among the questions the report raises is whether the U.S. government may need to step in.

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Home Tech

Google Assistant Shines in Pint-Sized Home Mini

The first wave of reviews touting Google’s Home Mini smart speaker surfaced this week, following reports that the company had to quash a top touch function to prevent the device from accidentally activating and recording conversations without users’ knowledge. Google has promised to update the device by Oct. 15. The Home Mini can provide reports on weather, traffic, news, sports and more.

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